Your Order

Emails about your order

After you place your order, you will receive e-mail updates about your order status. Please feel free to keep these e-mails for your records. Below are examples of e-mails that are sent after your order is submitted:

  • Order Confirmation: This e-mail confirms that we have received your order. The order number will be included.
  • Shipment Confirmation: This e-mail confirms that some or all of your order have shipped. The arrival time of your items depends on the designated shipping method and your shipping location.

Order Status and Tracking


You may check the status of your orders at any time by visiting the Order Tracking page. This is the easiest and fastest way to get current information.


After your order has been shipped, your tracking number, if available, will be displayed. This number allows you to check the shipping status of your order through the shipping company. Shipping companies may not have the ability to track a number for up to 48 hours.


When can you track your order?


Tracking numbers are automatically assigned to orders at the time of shipment. It may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours.


Orders placed on may be delivered by one of several different carriers and shipping methods. Tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).




Although we make every effort to ensure that your entire order reaches you there are instances where the order or specific items in your order may be cancelled by our system for various reasons. Possible reasons include:

  • Unavailable item(s)
  • Difficulty in processing your payment information
  • Inability to ship to address provided
  • Existence of a duplicate order

If your order or any items in your order are cancelled, you will receive a notice via e-mail. It will explain the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, please feel free to contact our customer service group for recommendations.


Customer Requested Cancellations


After you have clicked "submit order" on the checkout page, we cannot guarantee that any changes can be made to the order. Our system is designed to process and ship orders immediately. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.

Shopping Bag

When you shop on and add an item to your bag, it is saved for you to purchase. Items in your Shopping Bag will remain until they are purchased, removed, sold out, or moved to your Favorites.


Options in the Shopping Bag:

  • Review your order: Review the details of your order before you proceed to our secure checkout.
  • Update order quantity: If you wish to update the order quantity of any item in your bag, simply type the desired quantity next to the item and click "Update bag".
  • Remove an item from your Shopping Bag: Select the item that you wish to remove and click the link marked "Remove".
  • Return to shopping: If you wish to continue shopping while viewing your Shopping Bag, click "Continue Shopping".  At any time, you may return to your Shopping Bag by clicking “Shopping Bag” at the top of any page.
  • Proceed to secure Checkout: When you are ready to purchase your order, click "Begin Checkout". Our checkout process is fast, easy and secure.
  • Move an Item to Your Favorites: If there are items in your Shopping Bag that you wish to save but not purchase immediately, you can move them to your Favorites by clicking on "Move to Favorites".



If you find products on that you wish to save but not purchase immediately, you may add them to your Favorites. Your Favorites saves items even after you leave our site, making them easy to relocate and purchase at any time. Items in your Favorites will remain until they are purchased or removed. You can access your Favorites any time you visit by signing in to My Account with your e-mail and password.


Options in the Favorites:

  • Move an item to your Shopping Bag: When you are ready to purchase an item from your Favorites, simply click the “Add to bag” link. You will then be able to purchase this item through our secure checkout.
  • Remove an item from your Favorites: Select the item that you wish to remove and click the link marked "Remove".